1. Who we are
RevAIved is a service of TREVEN MEDIA, radijska dejavnost, d.o.o. ("Treven Media", "we", "us"), a limited liability company registered in the Republic of Slovenia.
- Company: TREVEN MEDIA, radijska dejavnost, d.o.o. (Treven Media d.o.o.)
- Address: Obrtna cona Logatec 22, 1370 Logatec, Slovenia
- Registration number (matična številka): 7579799000
- Tax number (davčna številka): 64090701 — not registered for VAT
- Support: support@revaived.com
- Legal notices: legal@revaived.com
- Privacy: privacy@revaived.com
2. About these Terms
These Terms of Service ("Terms") are a contract between you and Treven Media. They cover the RevAIved mobile app, the backend service behind it, and our websites revaived.com and revaived.ai (together, the "Service"). By creating an account or using the Service, you accept these Terms. How we handle personal data is explained in our Privacy Policy.
If you use the Service as a consumer, nothing in these Terms limits the rights that consumer protection law gives you.
3. What RevAIved is — and isn't
RevAIved lets you create an AI persona inspired by someone you have lost and have private text conversations with it. You can share photos in the chat, and the persona remembers short facts from earlier conversations. Replies are generated by an AI language model (currently provided by OpenAI) based on what you tell us.
RevAIved is not therapy, not medical or psychological treatment, not a crisis service and not a substitute for professional help. Nothing in the Service is medical, psychological, legal or financial advice. If you are in crisis, please contact a real person or a helpline:
- Emergency (EU): 112
- Emotional support (many EU countries): 116 123
- United States: 988 Suicide & Crisis Lifeline (call or text)
- Worldwide directory: findahelpline.com
4. You are talking to an AI
Every persona is an artificial-intelligence system. It is not the deceased person, it does not speak for them, and it does not know what they knew. We make this clear in the app as required by Article 50 of the EU AI Act. AI replies can be wrong, made up, or unlike anything the real person would have said. Do not rely on them for important decisions, and do not present them to others as genuine statements or wishes of the person.
5. Who can use RevAIved
You must be at least 18 years old and able to enter into a binding contract. The Service is for personal, non-commercial use.
6. Your account
- You can sign up with email and password, or with Google or Apple.
- Keep your login details safe. You are responsible for activity under your account unless it happened without your fault.
- One account per person. Don't share your account.
- You can delete your account and its content at any time in the app.
7. Free use, subscriptions & payments
You can use RevAIved for free within the limits shown in the app. Some features require a paid subscription. The current features and prices are shown in the app before you buy.
Subscriptions are bought through the Apple App Store or Google Play. Apple or Google takes the payment under their own terms, and we use RevenueCat to activate your paid features. Subscriptions renew automatically for the same period until you cancel. You can cancel at any time in your Apple ID or Google Play subscription settings. Cancellation takes effect at the end of the current billing period, and you keep access until then. Refunds are handled by Apple or Google under their refund rules. This does not affect your statutory rights in §8 and §9.
8. Your 14-day right of withdrawal
If you are a consumer in the EU, you generally have the right to withdraw from a distance contract within 14 days without giving a reason (Slovenian Consumer Protection Act, ZVPot-1, implementing Directive 2011/83/EU). The period starts on the day the contract is concluded.
Paid features are supplied immediately. When you subscribe, you ask us to start supplying them during the withdrawal period. For digital content, you lose your right of withdrawal once supply has started, provided you gave your express consent and acknowledged that you would lose the right. For a digital service, if you withdraw after supply has started at your request, you may have to pay for what was provided up to that point. If we did not obtain your consent and acknowledgement as described, you keep your right of withdrawal.
Because Apple or Google sell the subscription, the quickest way to withdraw is to request a refund from them. You can also send a clear statement that you are withdrawing to support@revaived.com, and we will help.
9. Legal guarantee of conformity
The statutory rules on conformity of digital content and digital services apply to the Service (ZVPot-1, implementing Directive (EU) 2019/770). If the Service does not work as described or as you can reasonably expect, contact support@revaived.com. You are entitled to have it brought into conformity and, where the law allows, to a price reduction or to end the contract. AI replies are generated text and will sometimes be imperfect. That is part of how the Service works and is not a defect in itself.
10. Your content
"Your content" means everything you put into the Service: persona details, photos, messages, and the memories created from them. You keep all rights you have in it.
You give us a non-exclusive, royalty-free licence to store, copy, process and transmit your content (including to our providers, such as OpenAI) only as needed to operate the Service for you: to show it to you, generate replies, extract memories, run safety checks, and comply with the law. We do not use your content to train AI models and we do not publish it. The licence ends when you delete the content or your account, except for copies we must keep by law or that remain in backups until they expire (see the Privacy Policy).
You confirm that you have the right to use the content you upload. In particular, don't upload photos or private information about other people unless you are allowed to.
11. Personas of people who have died
When you create a persona, you confirm that:
- the person has died;
- you are a close relative (such as a spouse, partner, child, parent or heir) or otherwise have a legitimate right to use their name, image and personal information for private remembrance, and to your knowledge they did not object (see Art. 9 ZVOP-2 and our Privacy Policy);
- you will use the persona only privately and will not present its replies as real statements, wishes or instructions of the person.
Relatives or estate representatives who believe a persona was created without the right to do so can contact legal@revaived.com. If the request is well founded, we may remove the persona.
12. Acceptable use
You must not use the Service to:
- create a persona of a living person without their consent, or impersonate anyone to deceive others;
- create a persona of a public figure or a fictional character for commercial purposes, or in a way that infringes someone's rights;
- upload content you have no right to use, or that infringes copyright, privacy, personality or other rights;
- create or share illegal content, including child sexual abuse material, terrorist content, hate speech, threats or defamation;
- create sexual content involving a persona, or any persona of a minor in a sexual or suggestive context;
- encourage self-harm, suicide or violence;
- harass, stalk or expose anyone;
- use persona replies to influence wills, inheritance, legal proceedings or other people's decisions;
- resell or commercially exploit the Service, or use it or its outputs to train other AI models;
- scrape the Service, overload it, or bypass security measures, usage limits, safety filters or payment;
- break any law.
13. Safety & crisis situations
We check messages automatically for signs of self-harm and similar risks. If a message suggests you may be in crisis, the persona steps out of character and points you to findahelpline.com. This check can miss things or get things wrong. We do not monitor your wellbeing and we do not contact anyone on your behalf. In an emergency, call 112 or your local emergency number.
14. Reporting illegal content
You can report content you believe is illegal under Article 16 of the EU Digital Services Act by emailing legal@revaived.com. Please explain why the content is illegal and where it can be found, include your name and email address, and confirm that your report is accurate and made in good faith. We will confirm receipt, decide carefully and objectively, and tell you and the affected user what we decided and why.
15. Our intellectual property
The app, websites, design, texts and the RevAIved brand belong to Treven Media or its licensors. As long as you follow these Terms, we give you a personal, non-transferable, non-exclusive licence to use the Service. You may use the AI replies you receive for your own personal purposes.
16. Third-party services
Parts of the Service rely on third parties, including Apple, Google, OpenAI, Supabase, RevenueCat and DigitalOcean (see the Privacy Policy). Your use of Apple's and Google's stores and sign-in is also subject to their terms.
17. Changes to the Service and these Terms
We are continuously developing RevAIved and may change or remove features for valid reasons, such as security, legal requirements, technical changes or changes by our providers. If a change to a paid feature negatively affects you more than slightly, we will tell you in advance and you may end your subscription free of charge, as provided by consumer law.
We may update these Terms for similar reasons. We will tell you about material changes in the app or by email at least 30 days before they take effect. If you do not agree, you can delete your account and cancel your subscription before the changes take effect.
18. Suspension & termination
You can stop using the Service and delete your account at any time. We may suspend or close an account if you seriously or repeatedly breach these Terms, if the law requires it, or to prevent harm. Where reasonable, we will warn you first and explain why. If we close your account without your fault, we will refund any prepaid fees for the unused period. If we ever decide to shut down the Service, we will give you at least 30 days' notice.
19. Liability
We are fully liable for damage caused intentionally or through gross negligence, for death, bodily injury or damage to health, and wherever liability cannot be limited by law (including mandatory consumer and product-liability law).
Otherwise, for slight negligence, we are liable only if we breach an essential obligation under this contract, and only for typical, foreseeable damage. We are not liable for the content of AI replies beyond this, or for disruptions caused by events outside our reasonable control.
20. Governing law & disputes
These Terms are governed by the law of the Republic of Slovenia, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, you also keep the protection of the mandatory consumer law of the country where you habitually live, and you may bring proceedings in the courts of that country or of Slovenia.
If you use the Service as a business, the courts in Ljubljana, Slovenia have exclusive jurisdiction.
Please contact support@revaived.com first so we can try to resolve any problem. We are not obliged to take part in alternative dispute resolution before a consumer dispute resolution body and have not agreed to do so.
21. General
If any provision of these Terms is invalid, the rest remains in force. You may not transfer your account or these Terms to anyone else. We may transfer the contract to another company that takes over the Service, provided your rights are not reduced. In that case, we will tell you and you may terminate. These Terms are in English.
22. Contact
Questions about the Service: support@revaived.com. Legal notices and content reports: legal@revaived.com. Privacy: privacy@revaived.com. Post: Treven Media d.o.o., Obrtna cona Logatec 22, 1370 Logatec, Slovenia.